Soft skills are character traits and interpersonal skills that characterize a person’s relationships with other people. In the workplace, soft skills are considered to be a complement to hard skills, which refer to a person’s knowledge and occupational skills.
- Soft skills include attributes and personality traits that help employees interact with others and succeed in the workplace.
- Examples of soft skills include the ability to communicate with prospective clients, mentor your co-workers, lead a team, negotiate a contract, follow instructions, and get a job done on time.
- Hard skills are measurable and usually obtained through formal education and training programs.
- Workers with good soft skills can help companies achieve higher levels of efficiency and productivity.
- In contrast to hard skills, soft skills are more difficult to acquire through training.
Employers look for a balance of hard skills and soft skills when making hiring decisions. For example, employers value skilled workers with a track record of getting jobs done on time. Employers also value workers with strong communication skills and a strong understanding of company products and services. When communicating with prospective clients, workers with soft skills can put together compelling presentations even if their specific job is not in sales or marketing. Another valued soft skill is the ability to coach fellow co-workers on new tasks.
Company leaders often are most effective when they have strong soft skills. For example, leaders are expected to have good speaking abilities, but great leaders are also good at listening to workers and to other leaders in their fields.
Negotiation is a big part of the job for many company leaders. When negotiating with employees, clients, or associates, leaders need to be skilled in staying considerate of what others want while remaining focused on pushing for what they want. Good leaders also need to know how to make their own work most efficient by strategically delegating tasks to workers.
Duration:
As the training program is customized, the duration can be determined based on the specific program that has been chosen. For further detail, please connect with us here or call us.
Core agenda:
The primary focus of the training will be a combination of theoretical and practical elements, delivered through interactive workshops and activities.
